Cancellation & Refund Policy
Plans change — here is exactly how much you get back, and when, if you need to cancel your stay.
Bookings are paid in full to reserve. If you cancel, your refund is calculated from how far in advance you let us know.
This is our standard policy. Some homestays set their own cancellation terms — where they do, those terms are shown on the property and at the time of booking, and they take precedence over the schedule below. If anything is unclear, message us before you book.
Refund schedule
Based on the time between your cancellation and the check-in date.
5 or more days before check-in
Cancel early and get everything you paid back in full.
24 hours to 5 days before check-in
Half of the amount paid is refunded; the balance is retained.
Less than 24 hours before check-in
Last-minute cancellations cannot be refunded.
Booked with full payment
To reserve your rooms we collect the full stay amount upfront — the total you see at booking (nightly rate for all rooms and nights, less any coupon). Nothing extra is due at check-in.
Refunds depend on timing
How much you get back depends on how far ahead of check-in you cancel, per the schedule above. The cut-off is measured against the check-in date of your booking (India Standard Time).
Refund method & timeline
Approved refunds are returned to your original payment method (UPI). Please allow 5–7 business days for the amount to reflect after we confirm the cancellation.
No-shows & early departure
If you do not arrive, or leave before your booked check-out, the stay is treated as fully utilised and no refund applies for the unused nights.
Weather, roads & other disruptions
Hanle sits at 4,500 metres on the Changthang plateau, and access depends on high passes and Inner Line Permits. If your stay is genuinely prevented by events beyond anyone's control — road closures, heavy snow, a permit or transport shutdown, or similar force majeure — contact us as soon as you know. In these cases we work with you on a fair resolution: rescheduling to new dates wherever possible, or a refund considered on the circumstances, independent of the standard schedule above.
If we or the homestay ever have to cancel a confirmed booking, you are always entitled to a full refund of everything you paid.
How to cancel
Cancel from My Bookings in your account, or message our team on WhatsApp / email with your booking reference. Your refund window is based on when we receive your cancellation request, so please reach out promptly.
To change dates instead of cancelling, message us — we'll move your booking to new dates subject to availability, and a modification is not treated as a cancellation.
This policy may be updated from time to time; the terms shown at the time of your booking are the ones that apply to that booking.